POSTAGE & DELIVERY

 

* Covid 19 is having an impact on Royal Mail staffing levels and it is possible that your parcel may be slower than normal.

At Myrtle House Gift Gallery each item is hand wrapped and packaged for posting when the order is received.  We offer a free gift wrapping service and will also include a message to the recipient so they know who the gift is from. You will find the relevant boxes on the checkout page as well as an option to include any special delivery instructions (e.g. leave with neighbour or put behind bin). You will also find a box to tick if you would like to click and collect so no postage will be added.

Parcels are sent out by Royal Mail tracked 48 hour business post. You will receive a notification with the tracking number.

If your parcel has not arrived within a day or so of the timescale please contact us. Royal Mail will not investigate undelivered mail until 14 working days from the date of posting but we will do what we can to track your item down.

Damaged parcels – very occasionally items can get damaged in the postal system. Please take photographs and inform us if this happens so we can rectify for you and claim from Royal Mail.

Please allow time for Bank Holiday delays.

Some items, especially letterbox gifts have free delivery which is stated on the listing.

All other items are £3.95 up to 1kg in weight (generally works out to be 3 items), or £5.95 from 1 – 2 kg in weight (generally more than 3 items). Postage is calculated at checkout.